Effective 24 July 2026Customer administrators and privacy decision-makers
Customer-configured retention
Customers are responsible for setting retention periods that meet their service, funding, employment, safeguarding and legal obligations. EmpowerNotes should not be treated as the customer's only backup or statutory archive.
Account closure
- Customers should export required records before cancellation or closure.
- Active application data will be scheduled for deletion after the agreed closure period.
- Backups may retain encrypted copies for a limited recovery cycle before automatic expiry.
- Security, billing and legal records may be retained where reasonably required by law or legitimate business obligations.
Deletion requests
Authorised account owners may request deletion through privacy@empowernotes.org. We verify authority and consider legal holds, active disputes, safety obligations and customer-controller responsibilities before deletion.