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See how EmpowerNotes works

Explore the key workflows without opening client records or entering the live application.

Integrated rostering

Coordinate people, services and locations

Plan client-based shifts across shared calendars, optional houses and service locations, with staff availability, conflict-aware recommendations, private worker rosters and completed-hours reporting.

Learn more about rostering

Roster calendar

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MonTueWed

08:00

Personal care

10:30

Community

14:00

In-home support

Availability checkedNo overlapManager controlled

Progress notes

Turn rough shift notes into clear records

Workers can type or dictate what happened, review two professional rewrites and keep the final record grounded in their original facts.

Learn more about progress notes

Progress note

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House / service

Supported accommodation

Client

Demo Client

Original shift note

Client chose to prepare lunch with staff support and completed most steps independently.

Objective languageGoal link suggestedHuman review required

Incident reporting

Capture the right detail without slowing the response

Incident-specific templates support injury markers, property damage, immediate actions, notifications and manager follow-up.

Learn more about incident reporting

Incident report

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Personal injuryProperty damageMissing person

Immediate action

Safety checked and manager notified

Follow-up

Manager review required

Clients and documents

Keep each client’s information in the right place

Profiles, houses, agreements, medicals, CHAP documents and allied health reports stay organised by client and authorised staff access.

Learn more about client records

Client workspace

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Demo Client

Supported accommodation · Blue reporting profile

Service agreement
Health summary
CHAP
Allied health report

Evidence-linked invoicing

Move from delivered support to reviewed invoice

Completed services enter a client-first workflow where authorised users review evidence, NDIS codes and NDIS, agreement or manual rates before approving invoice generation.

Learn more about billing and invoicing

Invoice workspace

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Demo Client

Delivered supports ready for review

Evidence linked
Support itemRate review

NDIS support code

Delivered hours and service date linked

Authorise

NDIS catalogueAgreement rateManual rate

Reporting intelligence

See evidence, progress and operational risk

Managers can review note quality, incidents, goal evidence, service patterns and reporting periods from one controlled workspace.

Learn more about audit and reporting

Reporting overview

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Note quality

86%

Actions closed

14

Goal evidence

72%

Evidence trend improving